Frequently Asked Questions

*WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE?

All prices are in Euro (EUR €).

*HOW CAN I ORDER?

Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.

*WHAT PAYMENT METHOD WE ACCEPT?

We accept all major credit cards through our merchant service provider Visa, Mastercard, Amex, PayPal.

*WHAT COUNTRIES DO YOU SHIP TO?

We currently only accept and ship orders within France.

*WHAT SHIPPING OPTIONS ARE AVAILABLE?

We offer multiple shipping options to suit your needs, including standard and express shipping. You can choose your preferred option at checkout.

*CAN I RETURN OR EXCHANGE MY PURCHASE?

Yes, we have a 30-day return policy. If you are unsatisfied with your purchase, you can return or exchange your item within 30 days of receiving it, as long as it’s in its original condition.

*MAY I GET A TRACKING NUMBER?

Once the order has shipped, we will email your tracking number and tracking website.

*MY TRACKING NUMBER ISN’T WORKING?

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.